FAQs

Q: What’s included in the rental price?

A: Pretty much everything. Comprehensive insurance, bedding, crockery, pots and pans, utensils, gas bottle, toilet chemicals, TV/DVD (motorhomes only), GPS, Breakdown / recovery service.

Q: What age do I need to be to hire a Motorhome, Campervan or Motorbike?

A: You need to be aged between 25 and 70 with a minimum of 3 yrs driving experience. In some cases the insurers will accept hirers outwith these age brackets, so please contact us in this instance and we will advise.

Q: Do we need to stay at campsites?

A: No. In Scotland you can park in many places overnight unless there are specific notices prohibiting you stopping. However we do recommend that you plan to visit some campsites at least a few times during your rental for emptying of chemical toilet etc. If you don’t want to stay in campsites then we recommend that you download and read the wild camping guidelines document. Generally speaking, common sense prevails when stopping in a non designated campsite.

Q: Can we plug in our normal 240V appliances into the van; phones, laptops etc?

A: 240V supply is only available if you are on a campsite with access to a mains powered hookup point. When not in a campsite you have a 12V leisure battery for the operation of lights, water pump, fan heater etc. There are also 12V cigarette lighter style sockets in the cabs of all the vans which can be used for charging phones, GPS units etc.

Q: How long will the 12V, leisure battery last if we are not on a campsite?

A: The 12V battery should last for a minimum of 12 – 16 hrs if you do not have access to mains electricity. This battery is also recharged when the vehicle engine is in use.

Q: Are car parking facilities available for the duration of our rental?

A: Yes, your car can be stored in our secure premises during your rental. Note: this is at owner’s own risk.

Q: Will we receive a demonstration on how the van and the various appliances work?

A: Yes, you will be given a demonstration and guided tour of your vehicle before you drive off. You will also be supplied with detailed written instructions on your van to help while you are away.

Q: What happens if our vehicle breaks down?

A: All our vehicles are covered by AA roadside assistance. A qualified repair technician would attend the vehicle and either repair the fault at the roadside or make arrangements for the vehicle to be transferred to a place where it can be fixed.

Q: What are the pickup and return times?

A: The standard pickup time is 2pm on day of arrival and return time is 10am on day of departure. Any requests for uplift and return outwith these times, is by prior agreement only.

Q: Can we pre-order groceries to be delivered for the start of our rental?

A: Yes, please contact us to organise this service.

Q: How easy is it to access your depot location?

A: We are extremely well located at Glasgow International Airport just off the M8 motorway west of Glasgow City Centre and close to public transport links. We offer a complimentary pickup service from Glasgow Airport and from Paisley Gilmour Street train station.

Q: Can we take our vehicle to islands such as the Hebrides and Orkney Islands?

A: Yes, the vehicle is insured for mainland UK which includes all these islands. Please note insurance cover is not provided for anywhere outside mainland UK.

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